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Business Continuity Plan

An update on COVID-19 and how we're committed to Help

Your well-being is what matters most. With COVID-19 top of mind, we want to make sure banking is easy, convenient and available to you all the time, from anywhere.

With Bank Nizwa Online Banking and Mobile app, you can confidently bank from the comfort and convenience of your home. It’s safe, easy and secure.

You can:

  • View your account balances, transaction
  • Make transfers: Within Bank, Third-party within Oman
  • Bill payment of Ooredoo and Omantel

Your well-being and the safety of our colleagues are top of mind.

We've also taken numerous precautions to keep our branches and our customers safe, including deeper cleaning and disinfectant sanitizers at every location. Your well-being and the safety of our colleagues is top of mind.

Every day we learn more and new information becomes available about COVID-19 and its potential impacts. We will continue to share updates here as we learn more.

Stay up to date on the latest here.

All Bank Nizwa branches are open during regular hours. If this changes, we'll post about it here.

Frequently Asked Questions:

How is Bank Nizwa protecting customers and Bank Nizwa colleagues from COVID-19?

Bank Nizwa is actively monitoring and assessing the evolving health risks posed by COVID-19. We are closely following guidelines and updates from Central Bank of Oman, Ministry of Health and other government agencies.

We are advising colleagues to follow health and hygiene precautions and have implemented more frequent cleaning and disinfecting of our branch, including frequently touched objects and surfaces. We have also provided hand sanitizers for our colleagues and customers to use.

This continues to be an evolving situation and we will update this guidance as necessary.

If you temporarily close any branches due to COVID-19, how will I know?

In the event of a disruption, we would post a sign on the branch. You can also check here or our Social Media page for such information.

How can I take care of my banking needs if I don't want to leave my home or a branch is closed?

Internet Banking and mobile banking can be a convenient way for you to check your balance, send money, pay bills from home and you can also get same facilities including Cash deposit, Cheque deposit, and cash withdrawal from our CCDM. Our contact centers are also open to help you.

Please note that you may access your account at all times through your Bank Nizwa Master Card which can be used at any other bank ATM and all merchants accepting Master Card.

Should you want to sign up for online or mobile banking – check out

https://www.banknizwa.om/services/personal-banking/ways-of-banking/

I am experiencing financial hardship because I have been personally impacted by COVID-19

We're really sorry to hear this and we care about your well-being. If you are directly impacted by COVID-19 and as a result are facing financial challenges, let us know by reaching out to us at 800-70060. We are prepared to help you find a solution to meet your needs. Our priority to serve you in your need and that’s why we are always there for you.

Business Continuity Plan (BCP)

Bank Nizwa is committed to safeguard the interests of its customers, employees and stakeholders in the event of a disaster or significant disruption that may affect its operations and premises. The Bank has developed a Business Continuity Plan and put into practice for both Banking Operations and Technology related procedures, in times of contingency. The plan is designed to facilitate the continuity of the critical business processes in the event of various disaster scenarios and is in line with the guidelines issued by the Central Bank of Oman.

Contacting Us

Our toll free number is accessible 24 hours and it is our priority to ensure that our call center services are available through an alternate destination as part our BCP strategy. However, if after a significant business disruption you cannot contact us as you usually do at 800 700 60 or 00968 2495 0500, please visit http://www.banknizwa.om/contact/business-continuity-plan/ for the latest information, updates and advise on alternative options to reach us.

In times of contingency, please refer to the details:

*Please note that you may access your account at all times through your Bank Nizwa Master Card which can be used at any other bank ATM and all merchants accepting Master Card.

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