Contact us

You can contact us through the following channels:


Service Quality and Customer Care Department

Beach One Building, Shatti A Qurum

PO Box 1423, Postal Code 133,

Al Khuwair, Sultanate of Oman.


Alternatively you may send us a direct message by clicking here.


Complaint Escalation process

All Complaints registered within the bank are treated with importance. We care about customer satisfaction and aim to tackle any complaint in a speedy and efficient manner in order to serve our customers better.

In Case of unsatisfactory resolutions, complaints may be escalated to a higher authority as per the below escalation hierarchy:

Call Center

80070060 or +9682450500 (for calls from outside the Sultanate of Oman)


Click here for branch contact details

Head of Branches

Talib Al Yarubi

Head of Branches

T: +968 24655678

E:[email protected]

Head of Retail Banking

Arif Al Zaabi

Head of Retail Banking

T: +968 24655255

E:[email protected]

Senior Manager Service Quality

Faisal Al Adawi

Senior Manage Service Quality &Customer Care Executive Management Office

T: +968 24655246

E:[email protected]