You can contact us through the following channels:
Service Quality and Customer Care Department
Beach One Building, Shatti A Qurum
PO Box 1423, Postal Code 133,
Al Khuwair, Sultanate of Oman.
Alternatively you may send us a direct message by clicking here.
Complaint Escalation process
All Complaints registered within the bank are treated with importance. We care about customer satisfaction and aim to tackle any complaint in a speedy and efficient manner in order to serve our customers better.
In Case of unsatisfactory resolutions, complaints may be escalated to a higher authority as per the below escalation hierarchy: